Cabin crew strike ballot

Unite, the trade union that represents the majority of British Airways (BA) cabin crew, has announced that its strike ballot has closed with a vote in favour of industrial action.

The outcome of the ballot is very disappointing and brings a renewed threat of industrial action, which is completely unjustified.

In the weeks before and during the ballot period, Unite claimed that we had breached individual crew members’ contracts by making modest changes to onboard crew numbers on flights from Heathrow. We have always said this claim was false, and it was rejected by the High Court three days ago.

The vast majority of crew who voted in this ballot will have done so before the High Court decision. We hope Unite will bear this fact in mind as it considers its next steps.

We believe some progress has been made in recent talks under the auspices of the TUC and we reiterate our wish to resolve the issues between us in the interests of our customers and all our staff.

However, we will not allow Unite to ruin this company. Should a strike take place, we will do everything we can to protect your travel plans as far as possible.

We would like to reassure you that all of our flights are continuing to operate as normal at this time.

If strike dates are announced

All BA CityFlyer, codeshare and franchise flights will continue to operate as normal.

If strike dates are announced we will put contingency plans in place and communicate them as soon as possible.

You will be able to rebook, free of charge and subject to availability, onto other British Airways flights outside of the strike period for up to 355 days from the original date of travel.

Refunds will only be available if flights are actually cancelled or if the original booking conditions allow.


In the event that cancellations are made due to strike action

You will be able to:

* Rebook onto another British Airways flight to the same destination within 355 days of the original date of travel
* Rebook onto another British Airways flight to/from the nearest alternative airport (for example, if booked to/from Boston you could rebook to/from Philadelphia or New York)
* Cancel your booking and get a refund.

All rebooking options will be subject to availability.

More detailed information about rebooking options, including specific dates covered by these guidelines will be made available if a strike is announced.

Normal Conditions of Carriage will apply for any flights that are cancelled outside of the strike period.

British Airways Executive Club members will continue to earn Tier Points and BA Miles for flights cancelled due to any strike action.


Update your contact details

If you are affected it is our intention to inform you directly if we have your email address or by SMS text if we have your mobile phone number.

We will use the contact details supplied at the time of booking, so please ensure these are correct and up-to-date:

Update your contact details in Manage My Booking
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